Our practice - we

• offer a negotiation and discussion period before we start plus a follow up appraisal
• are honest about what we can do, what we can’t do and what we think will work
• have a genuine interest in making things work and maximising the amount of contact delivery time
• keep our own overheads down and making best use of your resources

We have extensive experience of writing accessible materials and designing tools to meet the needs of a range of audiences, including our clients and those they are aiming to reach.

Our values and principles - we

• recognise the value of individuals and draw out their contribution
• make sure that people are considered and taken account of
• encourage connections between individuals and groups so they start to recognise common concerns and can plan and organise together
• understand the part that people can play in making something happen – making a difference

Guidance for clients

We want to get the best results that we can for you – our experience tells us that you can help by:

• having a clear idea of what you want to achieve and why – we can help you think through this
• keeping engaged with the work – understanding what is happening and why – asking questions of us and keeping in touch
• being receptive to what we find out and what we tell you – we’re not saying we always have the only view, but we will be honest with you
• recognising the barriers and issues we may face in the work and working with us to get the very best from situations
• managing the work – clarifying respective roles and responsibilities at the start and having clear expectations of us so we all know what we are doing